Lync Voice UC Contact

Software-as- a-Service from the Enterprise Viewpoint

December 06, 2012

When it comes to Web services, Software as a Service (SaaS (News - Alert)) is becoming more and more ubiquitous as a delivery model. A SaaS model is easier to administer, is compatible across the board since users will all have the same version of a certain piece of software, it’s easier to collaborate with and it’s accessible anytime, anywhere. SaaS also gives companies an alternative to building and maintaining their own IT setup, so its lower startup costs make it attractive for businesses.


From the enterprise viewpoint, according to Microsoft’s MSDN library, the biggest influence is that SaaS provides the right motivations for steering IT towards a service-centric model.

“The business benefits of a well-designed composite application are many and include reduced redundant data entry, better human collaboration, heightened awareness of outstanding tasks and their statuses, and improved visibility of interrelated business information,” the article states.

Customers are reinventing how they choose to learn about new products, keep current on existing ones, and stay loyal to those brands they most value. For the enterprise, tighter budgets combined with leaner alternatives have led market intelligence experts to agree that, overall, SaaS will experience growth over the next few years.

Gartner (News - Alert) anticipated earlier this year that the worldwide spending on enterprise software will total $120.4 billion in 2012, a 4.5 percent increase from 2011 spending of $115.2 billion.

The enterprise market has been conflicting at best, as the economic reports have all contrasted greatly with each other mostly due to economic uncertainty, but the market remains hopeful for growth.

"Spending in 2012 is anticipated to focus on industry-specific applications; upgrades to established, mission-critical software; integrating and securing established systems and infrastructure; and software as a service (SaaS) deployments representing extensions to, or replacement of, existing applications and new solutions,” said Tom Eid, research vice president at Gartner, in a statement on a report about enterprise application spending.

SaaS is popular for the enterprise because it makes deployment easier. With SaaS, developers can support many customers with a single version of a product, allowing the enterprise to scale as fast and as much as needed without replacing costly infrastructure or adding to the IT staff budget.

Want to learn more about SIP Trunking and how to integrate it into your current UC strategy? Don’t miss the SIP Trunking- UC Seminarscollocated with ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.




Edited by Rich Steeves

Article comments powered by Disqus

Featured Whitepapers

3 STEPS to Maximizining ROI for Microsoft Lync Enterprise Voice
Many Enterprises stand at a cross roads - continue to use the communications network in which they have heavily invested, or add UC ...Read More ›

Creating the It Just Works Video Network
From the boardroom to the browser, video has become a valuable business tool. When video communications systems...Read More ›

Software-Based Session Border Controllers are Critical to the Evolution of Communications
The role of the CIO has changed more in the past five years than any other position in business. Historically, the CIO and IT leaders were responsible for managing the technology infrastructure...Read More ›

Featured Solutions Corner

Lync Enterprise Voice for Dummies
Lync Enterprise Voice for Dummies shows you can replace your current voice system with one that also enables video and collaboration. You can increase your productivity, while reducing...Read More ›