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Enterprises Embracing Unified Communications

February 06, 2013

Technological adoption is, in many ways, like a snowball. At first, it’s just a few flakes getting together, but once there is enough momentum built up, it sweeps down the hill, growing in size and speed until everyone is clinging to it, along for the wild ride.


This is certainly true with the unified communications trend, as it has gone past the early adopters phase and is now gaining real traction in the enterprise market. This has been confirmed by a recent study conducted by session border controller expert Sonus Networks (News - Alert).

The report, “Enterprises Place 2013 Unified Communications Bets: How Many Horses in This Race?” shows that UC is gaining significant traction in the enterprise market, especially with the rise in popularity of Microsoft (News - Alert) Lync. The study also notes that the majority of deployments are premises-based, though there is a growing trend toward cloud deployments.

The upshot of this study is that more and more companies will need session border controllers to meet security and interworking requirements in SIP-based network architectures.

Webtorials was responsible for creating the report for Sonus, and surveyed more than 200 enterprise IT professionals. “Unified communications has clearly taken hold in the enterprise and it continues to evolve,” said Steve Taylor, editor-in-chief and publisher for Webtorials. “There are new trends gaining traction, such as the shift from room systems to desktop video, the growing focus on hybrid clouds and changes in the positions of the lead horses or vendors. Since there isn’t a dominant vendor in the market, interoperability – both within the enterprise and for intercompany communications – will be a key factor.”

The report raised several other interesting points. Seventy-eight percent of companies surveyed had at least partially deployed UC solutions, and the most important factors in selecting UC suppliers are enterprise voice, unified messaging and mobile clients for smartphones and tablets.

“This latest Webtorials report provides great insight into the state of the enterprise unified communications market, outlining the opportunities and challenges that companies face as they implement technologies that can help dramatically increase employee productivity and customer satisfaction,” said Wes Durow (News - Alert), vice president of global marketing and go-to-market operations at Sonus. “As enterprise deployment of Unified Communications grows, SBCs play an increasing critical role in helping companies overcome interoperability, service quality and security challenges often faced when implementing multi-vendor Internet protocol (IP) networks.”

For more information on the report, click here.




Edited by Braden Becker

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