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Sonus Networks Study Shows Unified Communication Deployments are Increasing

February 08, 2013

Sonus Networks (News - Alert), Inc. has published a new report, which shows that more and more companies are adapting Unified Communications (News - Alert) (UC) and the market for these solution remains strong.

The recently entitled “Enterprises Place 2013 Unified Communications Bets: How Many Horses in This Race?” was conducted by the independent Webtorials Editorial and Analyst Division in which 200 enterprise IT professionals participated and their interest in UC, levels of deployment and drivers for adoption, with a focus on Microsoft (News - Alert) Lync were questioned.

The report concludes that 78 percent of respondents had either partially or fully deployed UC solutions; most of the remaining respondents were or would soon be in the planning phase. In addition, 65 percent of UC deployments are premises-based, but that number is expected to decline to 31 percent as future deployments move more to the Cloud. Additionally, hybrid deployments are the preferred approach to UC in the future.

In addition, the report says that the customer premises-based solutions for SBC functions are currently and will continue to grow even though there is a slight shift to hybrid with solutions by service providers is expected as the reach of these solutions becomes more all-encompassing.

“Unified Communications has clearly taken hold in the enterprise and it continues to evolve,” said Steve Taylor, editor-in-chief and publisher for Webtorials, in a statement. “There are new trends gaining traction, such as the shift from room systems to desktop video, the growing focus on hybrid clouds and changes in the positions of the lead horses or vendors. Since there isn’t a dominant vendor in the market, interoperability – both within the enterprise and for intercompany communications – will be a key factor.”

The leaders in the business are projected as Cisco (News - Alert) and Microsoft and both the companies share the of Unified Communications market taking over other IP PBX vendors. Cisco dominates in the enterprise voice, video teleconferencing and web meetings, while Microsoft was cited more often for IM, presence and enterprise social functions like internal corporate user profiles, directories and skills search.

“This latest Webtorials report provides great insight into the state of the enterprise Unified Communications market, outlining the opportunities and challenges that companies face as they implement technologies that can help dramatically increase employee productivity and customer satisfaction,” said Wes Durow (News - Alert), vice president of global marketing & go-to-market operations at Sonus. “As enterprise deployment of Unified Communications grows, SBCs play an increasing critical role in helping companies overcome interoperability, service quality and security challenges often faced when implementing multi-vendor Internet protocol (IP) networks.”

Edited by Amanda Ciccatelli

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