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Q-KON SA Rolls Out Sonus SBC 1000, SBC 2000 Firmware Update in Africa

February 04, 2014

Last month, Sonus Networks (News - Alert) released a new software update for its SBC 1000 and SBC 2000 session border controllers that introduced a superior quality of experience (QoE) in Microsoft (News - Alert) Lync Enterprise Voice environments, among other improvements. Now, this update is making its way to SBC 1000 and SBC 2000 users in Africa thanks to Q-KON SA, a distributor of Sonus products to Africa.

Q-KON SA is providing the new firmware, release 3.1, and upgrading existing equipment at no charge to its customers.

As such, customers in Africa now have access to complete media quality monitoring for Lync calls, something SBCs typically hinder as they usually don’t report statistics for the entire call path to the Lync monitoring server. With this new software update, Sonus’ SBC 1000 and SBC 2000 are the first SBCs to support native media quality monitoring for the entire Lync call, the SIP trunk included. As such, the two SBC models can now gather information such as delay, jitter and packet loss, helping network engineers better monitor and troubleshoot QoE issues for an entire session.

"Emerging markets in Africa continue to derive a substantial amount of value from investment in advanced technology that enhances Lync Enterprise environments," said Tjaart de Wet, MD of Q-KON SA, in a statement. "Sonus is on top of upgrades to flexible, feature-rich technology that makes a critical difference to operations. Despite legacy issues in regions in Africa, there is progress being made in terms of adapting and utilising solutions to acquire this agility."

Another new feature introduced with this firmware update is the ability to manage the SBC 1000 and SBC 2000 under the Sonus Element Management System (EMS). This actually simplifies the network, while providing users with access to the resources they need to effectively manage unified communications.

Q-KON SA has an established partnership with Sonus going back to 2002 which includes the roll out of products and updates to the African region.

Edited by Ryan Sartor

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