From the Lync Voice UC Industry Experts

  • How to Get to the Voice of the Customer and Truly Drive Satisfaction
    Customer satisfaction - it is that elusive concept that every company claims to want to achieve, yet many still don't grasp the steps to reach the goal. Whether company leaders are too focused on what they want to tell the audience or the voice of the customer isn't part of the listening guidelines, the key strategy necessary to achieve ultimate customer satisfaction is never truly developed.
  • 1/14/2015
  • Ruckus Sees Several Wi-Fi Devices Get Microsoft Lync Certification
    Ruckus has long been a firm that has been trying to blaze new paths in a number of different high tech fields. The company has especially been focusing on creations like a new SmartCell Gateway Carrier-Class WLAN Controller and it appears the firm isn't done rolling out some truly impressive LAN Controllers and APs. Now the company is also announcing that several of their WLAN Controllers including the ZoneFlex T300 Series dual-band 802.11ac outdoor APs, plus the Ruckus ZoneDirector 3000, ZoneDirector 5000, and new ZoneDirector 1200 Smart Wireless LAN (WLAN) controllers, as well as the Ruckus SmartCell Gateway (SCG) 200 have all been qualified under the Microsoft Lync Server Wi-Fi qualification program.
  • 1/13/2015
  • Sonus Networks Lands Treq Trove of SDN in $10 Million Deal
    Software defined networking (SDN) is one of the fastest-moving fields technology has seen of late, and there's been plenty of growth in the sector as more firms get involved with the action. One recent move has driven this point home very soundly, as Sonus Networks purchased the SDN technology assets currently on hand with Treq Labs Inc., and with a healthy price tag attached as well.
  • 1/13/2015
  • SIP Usage on the Rise as Three Companies in Four Turn to UC
    One thing that was abundantly clear as far as 2014 went was that this was a big year on several technological fronts as businesses began adapting new advances to systems currently in operation. Sonus Networks recently brought out a new report to help explain what was going on across several markets in particular, ranging from the session initiation protocol (SIP) market to the session border controller (SBC) market and even the unified communications (UC) field.
  • 1/7/2015
  • Confidence in Lync/Skype for Business Set to Grow in 2015
    The unified communications (UC) sector has undergone a massive transformation this year as more and more services and functions make the move to the cloud. Microsoft Lync has traditionally been a major force in the UC space and is also making the transition to the cloud with Office 360 and the Microsoft's recent integration with Skype.
  • 12/22/2014
  • Lync Voice UC Week in Review: Hilti Group, Orange Business Services, Avtex, Sonus Networks
    A number of companies are utilizing Lync Voice, and we have all the details
  • 12/20/2014
  • Avtex adds Hosted Lync Voice to Product Line, Offers Better Integration with Existing Microsoft Software
    Avtex announced recently that it added Hosted Lync Voice (HLV) to its UC as a Service (UCaaS) platform, Avtex Voice. The addition gives businesses that are already using Microsoft products a communications solution that integrates well with their existing software investment.
  • 12/16/2014
  • Sonus Awarded 2014 INTERNET TELEPHONY Lync Pioneer
    The 2014 INTERNET TELEPHONY Lync Pioneer Award, which is created to recognize a company for securing and enabling communications and collaboration across Microsoft Lync Enterprise voice deployments, was recently presented to Sonus Networks, Inc., a global provider of real-time communications.
  • 12/15/2014
  • Orange Deploys Managed Video Conferencing with Lync Online for Hilti Group
    In a new managed video conferencing service agreement, Orange Business Services is providing solutions for Hilti Group's globally distributed teams. The company, which specializes in fastening and demolition technologies for the construction industry, has around 22,000 employees in more than 120 countries.
  • 12/15/2014
  • Lync 2013 Windows Phone Now Allows Voice Calling
    Microsoft Lync has already proven itself a powerful addition to a lot of offices' arsenals, but with an increasingly mobile workforce, it's not a surprise to see more features added to help boost the value of the mobile experience. Recently, a new update to Lync 2013 Windows Phone added some new features, including support for the cellular network such that users could both make and receive calls while using the app.
  • 12/12/2014
  • Asigra Offers Office 365 Backup
    Asigra, a Toronto-based cloud backup and recovery provider, has announced that it has offering backup of Microsoft Office 365 service.
  • 12/11/2014
  • Varonis Announces Future Office 365 Support in MetaData Framework
    Varonis, a company providing solutions for unstructured business data, has announced that its Varonis Metadata Framework will support MIcrosoft Office 365 in the near future.
  • 12/4/2014
  • Actiance Announces Three New Features in Vantage for Lync Solution
    Alongside the addition of these three important features, Actiance announced the beginning of an official partnership with Modality Systems, a Microsoft Gold Partner and specialist Lync services provider. Commenting on this development, Modality CEO and Co-Founder John Lamb said, "We help organizations extend the usability of Lync through partnering with Actiance, a leader in Lync governance and compliance management. Together, we help enterprises make the most of their Lync 2013 investment."
  • 12/2/2014
  • Sonus SBCs Now Available to Department of Defense
    When it comes to the Department of Defense, it should be fairly obvious what its priority is: defense. In order for it to protect the nation from outside threat it must first ensure that its communications are secured. Hackers today seem to be hitting marks as fast and furious as ever, which is why it is so important to properly secure Internet activity as well as communications.
  • 11/19/2014
  • Dell Announces the Release of Unified Communications Command Suite
    Dell has recently announced its new UC software to help businesses improve operation efficiencies and make better business decisions. Unified Communications Command Suite, (UCCS), is an exciting development for Dell. It is the only Dell software that offers analytics and diagnostics across Microsoft Exchange and Lync.
  • 11/19/2014
  • Sonus Gets E-Rate Certification, Talks WebRTC
    Sonus Networks Inc., a gold sponsor of this week's WebRTCV Conference & Expo in San Jose, today revealed that it has received E-Rate certification for its line of session border controllers. That makes the SBCs eligible for discounts to assist select schools and libraries in obtaining affordable Internet and telecommunications services.
  • 11/18/2014
  • Skype for Business: Future of Lync
    The need for good quality communications systems is one of the great constants of business. No matter what form these systems take, if said systems can keep colleagues, departments, and businesses connected and easily able to communicate ideas back and forth, such systems are a valuable part of everyday operations. Now, Microsoft has augmented one of its biggest names in communications systems specifically for the enterprise user as it rolls out Skype for Business.
  • 11/12/2014
  • LyncShield Brings Added Security and Connectivity
    According to a recent Frost & Sullivan study, the global OTP market is projected to reach $1.2 billion by 2017 and is experiencing annual growth of 7.5 percent.
  • 11/12/2014
  • How to Keep Up in Conversation, Digitally Speaking
    Since humans benefit from human interaction, it''s good to integrate real human interaction into digital conversations. Digital platforms make communication much more effective by providing a space for continuous feedback and transparency, which is why it''s so important to capitalize on their value.
  • 11/11/2014
  • Microsoft Gets Free on Office Mobile Apps, Shakes Up Status Quo
    A day after Microsoft offered a free, and more fully functioning versions of Word, Excel, and PowerPoint on Apple iOS and Google Android devices. Word for iOS grabbed the number two spot among free apps on Apple's App store. If there's an afterlife, Steven Jobs must be saying something funny right now.
  • 11/7/2014
  • Pexip Adds New Functionalities with Release of Infinity Version 7
    Video conferencing in today's business ecosystem is a necessary tool for organizations so they can effectively communicate with employees, partners and consumers. As wireless broadband technology continues to improve, smart mobile devices will make video conferencing a standard application that can be used across all platforms and devices seamlessly. Pexip, provider of scalable, distributed video conferencing software, has announced the release of its Infinity 7. The seventh version of this platform is designed to improve and simplify how users engage in visual meetings no matter what type of device, technology or video conferencing environment they use.
  • 11/3/2014
  • Lync Voice UC Week in Review: New Faces in a Growing Market
    Unified communications (UC) powered by Microsoft Lync offer businesses unique advantages in agility, accessibility and mobility. By connecting all of a user's communication devices and channels into a single point of contact, reaching out to an individual no longer involves guessing which work desk they are working at. Even mobile phones can join in on the fun with UC, expanding a workforce to include even telecommuting individuals and those who are out on extended lunch breaks. By bringing all of the features of an office desk to the pocket, Lync helps ensure that parties can always be reached, with full access to their suite of office tools.
  • 11/1/2014
  • Integrated Research Delivers Support Latest Lync SDN API
    According to Microsoft, poor network performance can result in dropped calls or jittering audio in any given Lync Server deployment, affecting the end-user experience. In order to overcome these challenges, Microsoft has released the Lync SDN API, which allows network administrators to use it in combination with a network management system to monitor traffic down to a single media stream in real time, while at the same time being able to optimize the quality of service experience with Lync.
  • 10/31/2014
  • Cloud Office at Rackspace Becomes Newest Business Unit
    Rackspace, a managed cloud company, has set up a new business unit called "Cloud Office at Rackspace." It will offer services mostly for Microsoft business productivity and collaboration tools. The new unit will provide software-as-a-service (SaaS) offerings, as well.
  • 10/31/2014
  • SoundConnect Brings Hosted Voice to Microsoft Lync
    SoundConnect unified communications products target businesses that have a need for communications technologies, which can improve their existing software, including Microsoft Lync. SoundConnect's latest announcement addresses the company's ability to add enhanced conferencing and audio functionality and quality.
  • 10/30/2014
  • Lync, Skype Issue Support for Mac OS 10.10 Yosemite
    Apple continues to test software engineers' resiliency and perhaps patience, by updating its OS X operating system for Macs rather continuously. In the last two years Apple has released three significantly revamped versions: Mountain Lion, Mavericks and just last week, Yosemite. But Microsoft has been quick to support the latest upgrade; releasing Yosemite-friendly versions of both the Lync unified communications product, and Skype.
  • 10/30/2014
  • New Microsoft Lync Usage Tool Provides Valuable Insights
    Microsoft has been pretty brazen this year about the shift in its business focus. With the company going on record that it is moving away from operating systems and emphasizing cloud initiatives, including this week's slew of announcements surrounding Azure and the new Azure Marketplace, it's clear that Redmond is reassessing how to better serve its customers.
  • 10/24/2014
  • NICE Receives Microsoft Lync Certification
    NICE Systems, an Israel-based company that provides businesses with telephone voice recording software, uses its Trading Recording product to help financial institutions record and analyze telephone calls made on trading floors.
  • 10/23/2014
  • Sonus Bullish on Future Based on SBC Market Growth
    "We continue to see robust growth in SIP trunking," said Ray Dolan, Sonus CEO when commenting on the company's Q3 2014 results today. "Migration to SIP trunking is still in its early days and we see no sign of it slowing down."
  • 10/23/2014
  • Rise of Instant Messaging Options and Services, Finding the Right Business Solution
    In today's contemporary workplace, collaboration must take various forms - from instant messaging and audio- and video-conferencing to document sharing across multiple locations. Businesses, then, need reliable and secure tools that deliver a predictable experience in a single package that staff will find easy and intuitive to use.
  • 10/20/2014
  • Sonus Announces Enhancements to SBC Product Line that Provide Interoperability and Simplify Operations
    Sonus announced recently that it had made updates to its session border controller (SBC) product line. These changes include interoperability between H.323 and SIP; an API to manage SBCs and real-time communications monitoring.
  • 10/15/2014
  • Sonus SBCs Complete Compatibility Testing with BroadSoft BroadWorks
    Sonus, a manufacturer of hardware-based and virtualized session border controllers, announced recently that its full range of SBCs has completed interoperability testing with the BroadSoft BroadWorks unified communications server.
  • 10/15/2014
  • As UC Grows, Companies Should Evaluate Their Options Carefully
    The unified communications (UC) and IP communications market continues to grow, as anywhere, anytime collaboration becomes a core requirement for companies and their employees and business partners. Ubiquitous mobility, remote and virtual working and distributed workforces are all now common realities for businesses, and with the integration of real-time communication and business processes, companies can decrease costs, improve efficiency and increase productivity.
  • 10/14/2014
  • Unified Communications Alliance Acquires Lync Client
    The Unified Communications Alliance (UCA) is a global group of integrators that seeks to help medium-size businesses and large enterprises deploy Microsoft Lync software for their organizations. The group announced this week that it has acquired software from Iscoord AG, a communications company based out of Zurich, to help UCA grow its own business.
  • 10/9/2014
  • Lync Voice UC Week in Review: New Hires, Lync Certification, and New Product Releases
    This week Microsoft Lync-based news showed off a new hire at a global communications company, a new addition to the Lync 2013 family with a recent certification, and the release of several new products in the field of business communications.
  • 10/4/2014
  • Clarity Consulting Releases Latest Version of Connect to Streamline Customer Support
    Clarity Consulting announced earlier this week that it had released version 3.2 of Clarity Connect. The new solution integrates with Microsoft Lync Server 2013 and Salesforce in a way that improves customer support efficiency.
  • 10/2/2014
  • Sonus Takes Diameter, Policy & Routing Solutions Virtual
    Sonus says it is the first to market with a virtualized Diameter solution. The Diameter solution is based on the technology Sonus got via its February acquisition of Performance Technologies.
  • 10/2/2014
  • G12 Communications SIP Trunking Solution Completes Qualification with Microsoft Lync 2013
    G12 Communications' Session Initiation Protocol Trunking solution has recently received independent Microsoft Lync 2013 qualification.
  • 9/30/2014
  • Sonus Appoints Michael Swade SVP of Worldwide Sales and Marketing
    Sonus has appointed Michael Swade as its SVP of worldwide sales and marketing.
  • 9/30/2014
  • Sonian's New Solution Provides Microsoft Lync IM Archiving in the Cloud
    In today's highly regulated environment, industries across many different sectors have to comply with government mandates designed to protect consumers, the environment and to ensure standards and practices are followed. Depending on the industry, companies have to provide records of contracts, policies, inspections and other processes whether it was conducted on paper, soft copy, or voice recordings. It is therefore extremely important to have an archiving system that can simplify the retrieval process, so when an audit is conducted, it can be accessed quickly and efficiently.
  • 9/29/2014
  • AVST Announces New Microsoft Lync Integration
    Unified communications software company Applied Voice & Speech Technologies (AVST) has announced its new direct IP integration with Microsoft Lync 2013 for its CX-E UC platform.
  • 9/25/2014
  • Ipanema Technologies Updates Automatic Networking System for Greater Lync Visibility
    One of the world's leading providers of Application Performance Guarantee Solutions over the Wide Area Network, Ipanema Technologies, has just made an announcement concerning an update to the company's esteemed Automated Networking System (ANS). The new version, ANS 8, offers a distinct upgrade to both visibility and control for Microsoft Lync communications in addition to suppoert Microsoft Office 365 and GoogleApps. The new upgrade ensures that users will have an easier time connecting and communicating, and even differentiates between sub-features like video and screen sharing for ultimate compatability.
  • 9/22/2014
  • Avnet Embedded, TrueUC Team Offer Cloud UC Tools
    Avnet Embedded, a division of Avnet Electronics Marketing Americas, has announced that it has entered into a distribution agreement with TrueUC to provide its cloud-based unified communications software.
  • 9/19/2014
  • CallTower Taps Voxbone to Provide its Microsoft Lync Connections
    A unified communications (UC) service can really only go so far without the ability to connect, and in many cases, that calls for a connection to the public switched telephone network (PSTN). Recently, CallTower looked to get in just such a connection to the PSTN for its CallTower Complete 2013 for Lync service, and when it needed such a connection, looked to Voxbone to do the job.
  • 9/17/2014
  • NTT to Provide ITOCHU with Enterprise Cloud and Microsoft Office 365
    ITOCHU is the third-largest Japanese sogo shosha (general trading company) after Mitsubishi Corporation and Mitsui & Co. The company dates back all the way to 1858- shortly after Japan opened its borders to foreign trade.
  • 9/15/2014
  • Lync Voice UC Week in Review: TMC awards, BrightStarr, CallTower
    Firstly, this week on Lync Voice UC, TMC announced the opening of applications for this year's INTERNET TELEPHONY Lync Pioneer Award, presented by TMC and Internet Telephony magazine. The award acknowledges the ecosystem that has grown around Lync and Microsoft Lync over the last few years. The early bird deadline for award applications is September 26 with the final application deadline being October 10. Awards winners will receive an award press kit to get started on their marketing campaigns. Click here to apply or view a sample application and processing fees.
  • 9/13/2014
  • CallTower to Launch Microsoft Office 365 Integrated with Lync Enterprise VoIP in Q4
    CallTower is one of the leading providers of enterprise communications, offering everything from IP voice and video conferencing services to cloud-based contact center and Unified Communications solutions. Of course, CallTower needs to constantly improve and innovate their services to stay competitive, which is why the company says that it will launch Microsoft Office 365 integrated with Lync Enterprise Voice in the fourth quarter of 2014. This will ultimately create a complete Unified Connections as a Service (UCaas) platform for the company to offer to clients.
  • 9/11/2014
  • INTERNET TELEPHONY Lync Pioneer Award Application Now Open
    Microsoft Lync continues to gain momentum and has overtaken the market as the leading Unified Communications platform. The driving force behind its market ascent is the vast ecosystem that has formed around Lync. The 2014 INTERNET TELEPHONY Lync Pioneer Award seeks to honor those companies enabling businesses of all sizes to leverage the platform to create enhanced communications and collaboration experiences for their users.
  • 9/11/2014
  • BrightStarr Launches Unily to Provide Enterprises with Intranet as a Service
    Having a digital presence is an inevitable part of doing business today, which brings with it a lot of challenges and one of them is effective communication. As an organization gets bigger and more technologies are introduced, making said communication possible gets more complicated. A company Intranet is one way of ensuring everyone in the organization is on the same page because it provides a collaborative solution that can be accessed from anywhere on any device.
  • 9/10/2014
  • Lync Voice UC Week In Review: Microsoft, Sonus, Telarus, iiNet
    This week Welsh public agency, National Resources Wales, which manages natural resources in the country, announced that it is using Microsoft's cloud applications for IT management, setting a deadline of March 2015 to make the transition to the cloud. The transition also includes handing out several phones and tablets to staff.
  • 9/6/2014
  • iiNet Targets Australian SMEs with New Lync-Powered Integrated Voice and Video Communications
    iiNet Limited has spent over two decades providing Australian SMEs with innovative connectivity solutions for evolving markets, and the latest fruit of that adaptation is support for Microsoft Lync. Microsoft Lync is the premier integrated voice and video communication service for large enterprises, as it easily connects and manages every device used by specific individuals and contacts them at the most available source.
  • 9/5/2014
  • Telarus Signs Distribution Deal with VXSuite
    Telarus announced the company has signed an exclusive distribution deal with VXSuite, a provider of network monitoring and alerting software for unified communications platforms. VXSuite's products include platforms for ShoreTel and Microsoft Lync. There also are solutions for tracking, mobility, and call accounting and recording, among others.
  • 9/5/2014
  • Genesys Contact Centers Get New Life with Sonus SBC
    The contact center is a vital part of most any business operation, and with good reason. It's the center of a business' operations, and the front-facing part of the operation that can mean the difference between a repeat customer and a former customer. With that kind of point at stake, it's easy to see how many businesses put as much as possible into the contact center, and how other businesses specifically target the contact center with new products and services.
  • 9/3/2014
  • Welsh Environmental Body Looks to Microsoft for Cloud Infrastructure
    When organizations undergo a restructuring, one of the biggest concerns they must face is IT infrastructure. The possibility of having employees spread across a large area, with varying outdated infrastructures can create complexity and high expenses for an organization. An example of this is the National Resources Wales (NRW), a public agency in Wales responsible for the management of Welsh natural resources, was created in April 2014 from the merger of the Countryside Council for Wales, Environment Agency Wales, and the Forestry Commission Wales. As part of this restructuring, NRW has been in the process of updating its infrastructure through the implementation of several Microsoft's cloud applications.
  • 9/3/2014
  • Microsoft Releases New Update for Lync on iOS
    It's always kind of hard to imagine Apple and Microsoft playing nice on just about any point, but the two companies have been known to work together, sometimes, especially as far as software and hardware go. For those Apple users who turn to Microsoft Lync, there's a particular new point of playing nice to consider as a few new additions to Lync apps on iPad and iPhone boost the capability, and make it a little easier to run virtual meetings through Lync.
  • 8/28/2014
  • iiNet Turns to Lync Subscriptions to Add Value to Business Plans
    Though sometimes it may not seem that way, there's quite a bit of competition out there when it comes to the Internet service provider (ISP) market. Or at least, there can be, based on the market in question. When there is competition, companies start looking to find competitive advantages, things that that particular firm can offer that others don't, can't, or won't. For one ISP, iiNet, adding value to the business-tier plans led the company in one direction: Microsoft Lync.
  • 8/28/2014
  • Study: Cloud Adoption Growing, Many Executives Consider Themselves 'Cloud Believers'
    A recent study shows that cloud-based applications are making their way into all types of businesses. Even those businesses that claim to be non-believers in the technology are often recipients of the cloud in one way or another.
  • 8/27/2014
  • First Microsoft Lync Qualification for 802.11ac Wi-Fi Released by Meru Networks
    The consolidation of dozens or even hundreds of access points into what is functionally one network is huge for business owners, as it allows employees to have access to Microsoft Lync even while in motion. This adds additional support to devices like tablets, smartphones and many other mobile devices.
  • 8/25/2014
  • What We Know About Windows 9
    Microsoft is getting ready for one of its biggest software release in recent years: Windows 9. The last version, Windows 8, was a failure and through this release, Microsoft is looking to assert its supremacy as the leader in the world of PCs. Codenamed Threshold, the preview release date for Windows 9 has been set for September 30, almost nine months before its scheduled release. An internal document leaked included the original time-line for Windows 9 as the first or second quarter of 2015. However, the dismal performance of Windows 8 and the entry of the new CEO, Satya Nadella, changed its plans, and the company decided to release its beta version much earlier.
  • 8/22/2014
  • Sonus SBC SWe Lands Product of the Year From INTERNET TELEPHONY
    It's also a terrific option for those who need extra capacity but only at certain times of the year, like retail operations do during various holidays. The SBC SWe and the rest of Sonus' line can help provide that little extra push where it's most needed, and without having to put out a massive capital expenditure to expand capacity permanently. Sonus' vice president and general manager for SBC business, David Tipping, offered up some commentary around the device, saying "The Sonus SBC SWe represents Sonus' continued commitment to helping businesses communicate smarter, faster and more collaboratively, specifically by providing the security features, session control and interworking services."
  • 8/20/2014
  • Aruba Networks Engineer Talks Cloud, Mobility and Beyond
    TMCnet had the chance to speak with Aruba Networks CTO Husnain Bajwa to hear more about the thought leader's take on ITEXPO which took place this week in Las Vegas, and what the future in the space may hold.
  • 8/15/2014
  • New 80-inch Interactive Display Brings Lync into Whole Room Systems
    One company that has become known for its massive monitors is Sharp, and its Sharp Imaging and Information Company of America division announced this week the reveal of its new AQUOS BOARD -- an LED display system that now functions as part the Crestron RL and the Polycom CX8000 group collaboration solutions. Gary Bailer, director of product management at SIICA, provided a quote about his company's developed partnership with the two display system manufacturers.
  • 8/15/2014
  • Enterprise Social Network Use to Grow Substantially
    Research from a hosting archive solutions provider released this week predicts substantial growth for enterprise social networks in the next two years.
  • 8/14/2014
  • How Aruba Networks Took the Wires Out of Work
    Aruba Networks' Aruba Mobility-Defined Networks is helping to take some of the wires out of work and reduce the number of tethers we must all work with daily.
  • 8/13/2014
  • Gartner's Magic Quadrant for UC Reveals Issues Throughout Field
    When it comes to UC, the Magic Quadrant report should cover all the bases and most of the outfield, too, so those wanting a broad look at a steadily-growing industry should find plenty to like on this release.
  • 8/11/2014
  • Microsoft Lync 2013 Qualification Awarded to Sonus' Session Border Controller Software Edition
    Sonus SBC SWe has attained Microsoft Lync 2013 qualification for Session Border Controller (SBC) deployments.
  • 8/8/2014
  • Frost & Sullivan Names Champions in the APAC Unified Communications-as-a-Service Market
    Unified communications is on the rise all over the world and the Asia Pacific region is no exception. Buoyed by new technologies and the affordability these technologies have brought to unified communication technologies, numerous companies in Asia are liberally investing in this technology.
  • 8/8/2014
  • Fujitsu Offers Lync PSTN Integration
    Unified communications systems like Lync are becoming popular in the enterprise, and the demand for hosted solutions is growing. If Microsoft isn't going to deliver a hosted solution of its own, then other companies will step in, including Fujitsu, according to Enterprise Connect.
  • 8/7/2014
  • Adobe Connect 9.3: The Future of Collaboration
    Today, Adobe announced the arrival of Adobe Connect 9.3, to be available by fall 2014. The team at Adobe put their heads together to provide a complete customer solution with continued enhancements. Their focus was on improving workflows by not adding functions, but only including the functions that benefit workflow and making them better.
  • 8/7/2014
  • Gartner's UC Magic Quadrant for 2014 Shows a New World for Communications
    Gartner, every year or two, releases a study called the Magic Quadrant, designed to examine firms in a certain field and rate these firms according to their impact on the market. Firms can rate in one of four quadrants: leaders, challengers, visionaries or niche players. The position a firm holds in Gartner's Magic Quadrant can shake up an entire industry's planning. Recently, Gartner released the Magic Quadrant study for unified communications (UC) and the results offer up some very exciting points.
  • 8/7/2014
  • Arkadin Wins Cloud Computing Excellence Award
    Arkadin, a provider of unified communications and collaboration services, recently announced that it has won The Cloud Computing Excellence Award for Arkadin Total Connect, a Microsoft Lync hosted service.
  • 8/4/2014
  • Cloud|AG Simplifies Office 365 Backup and Recovery
    Cloud|AG, provider of products and services designed to maximize the power and flexibility of Microsoft's Office 365 cloud platform, has announced new services to improve backup, recovery, and administration of the Office 365 environment.
  • 8/4/2014
  • Enghouse Interactive Awarded 2014 Communications Solutions Product of the Year Award
    Enghouse Interactive, provider of technology that maximizes the value of every customer interaction, has been recognized by TMC, a global, integrated media company, with the 2014 Communications Solutions Product of the Year Award.
  • 8/4/2014
  • Vidyo Connects Microsoft Lync with Google+ Hangouts
    Vidyo, Inc., provider of video conferencing technology, plans to add Microsoft Lync support to its VidyoH2O for the Google+ Hangouts subscription service. The company introduced VidyoH2O for Google+ Hangouts earlier this year.
  • 8/4/2014
  • Microsoft Lync Online Dedicated Adds Emergency Capability With 911 Enable
    While there's little doubt that services like Microsoft Lync, and Lync Online Dedicated, are offering some incredible benefits to business, there's one very real issue to such programs that needs to be addressed. Specifically, it's the issue of 911 compatibility, and in this case, Microsoft took a big step toward addressing said issue by bringing in 911 Enable. This is an E911 solution that allows the benefits of services like Lync to carry on, yet also provide that critical safety measure to keep employees safe in the event of emergency.
  • 8/1/2014
  • Microsoft Cloud Services Carrying Company Through Difficult Quarter
    A recent report at Enterprise Tech indicates that Microsoft's Azure cloud is a silver lining in the otherwise dull performance of the company's latest earnings report, which its recent acquisition of Nokia heavily hindered. Additionally, Azure also marks a bright spot among news of its layoff considerations that could stand among the largest in company history.
  • 7/28/2014
  • Lync Voice UC Week in Review
    It's that time again to take a look at some of the top stories in Lync Voice UC.
  • 7/26/2014
  • Lync Voice UC Week in Review
    It's the end of another week, and time to take a look at some of the top news in the world of Lync unified communications (UC).
  • 7/26/2014
  • Microsoft Grows into Dominant Unified Communications Vendor
    Microsoft has grown into the dominant Unified Communications (UC) vendor. It was back in 2011 that Microsoft got the top ranking in a Vendor Matrix released by ABI Research. Cisco Systems and IBM came in second and third, respectively.
  • 7/25/2014
  • Mobility to Push UC Adoption Along to $75.81 Billion
    Mobility demand is giving wings to the global unified communications (UC) market , which is expected to reach $75.81 billion by 2020 according to new research. However, high initial investment as well as a need for interoperability across various unified communication platforms may pose a restraint to the market.
  • 7/25/2014
  • Modality Systems Adds Two Lync MVPs
    Modality Systems has announced that two more of its consulting members have achieved Microsoft Lync MVP status.
  • 7/24/2014
  • Sonus SBC SWe Lands Honors from INTERNET TELEPHONY Magazine
    There's seldom a shortage of new developments when talking about the session border controller (SBC) and unified communications (UC). A new one recently emerged as INTERNET TELEPHONY magazine recently offered up its list of the best UC products and solutions from the preceding 12 months, and one offering in particular landed some high honors. More specifically, said offering comes from Sonus Networks, who took a 2014 Unified Communications Product of the Year award from INTERNET TELEPHONY magazine's annual listings.
  • 7/22/2014
  • Is Your Network at Risk for Bank Robbery or Telecom Fraud?
    Bank robbery is not necessary newsworthy information as an ongoing activity. Banks have a considerable amount of money, and those without may view the local branch as a viable option to better their position. The challenge, of course, is that banks have many more years of malicious activity under their belts to shore up the right defense against the average criminal. When bank robbery proves too risky, the criminals may move on to something a bit more lucrative.
  • 7/22/2014
  • SBC Boom Ahead? Lync Voice Seats to Clear a Million
    The growth of Microsoft Lync is bringing with it the rather exciting potential for some complementary materials being brought into play alongside it, and a new report from Dimension Data suggests that the aforementioned growth could be a lot more than expected. With that unexpected growth, meanwhile, comes some potential new opportunities for enterprise session border controllers and a field with many more Lync users than some might have seen coming.
  • 7/18/2014
  • Microsoft Lync Set to Provide Value from Unexpected Sources
    Microsoft Lync is rapidly showing itself to be a valuable addition to just about any business' lineup. While the addition of instant messaging (IM) technology, as well as improvements to presence systems, is an important driver of efficiency in the field, it's becoming necessary to take a look beyond these obvious benefits and go into parts of Microsoft Lync that might not have been immediately considered in terms of adding value.
  • 7/18/2014
  • Two Districts in England get Enhanced Customer Service Solution from Mitel
    Although Mitel started as a company providing TDM PBX systems, for more than 10 years now, it has been providing unified communications (UC) solutions for businesses, with a focus on Voice-over-IP (VoIP). The company's goal is to easily connect employees, partners and customers through any device, anywhere and anytime.
  • 7/14/2014
  • Lync Voice UC Week in Review
    Microsoft Lync and Voice UC are changing corporate communications. Here are some of the top stories we've been following this week.
  • 7/12/2014
  • SBCs Enable the Benefits of UC While Eliminating the Drawbacks
    The nature of business today is multichannel. Customers expect to be able to communicate with a company via whatever channel they choose. Geographically dispersed companies must remain in constant, real-time touch with one another. Partners, suppliers, transportation providers, warehouses, back-office functions and outsourcers must all remain in constant, multimedia communication.
  • 7/11/2014
  • Pexip, Enabling Technologies Initiative Expands Lync Functionality
    With a new partnership between Enabling Technologies and Pexip, enterprise users can expect more Lync functionality. That means there will be more integration in legacy video conferencing environments using Microsoft Lync. It will lead to more economical use, increased flexibility and easier deployments, the companies said in a statement. Interoperability becomes easier, as well, with Lync users able to connect to existing video conferencing systems.
  • 7/10/2014
  • Sonus Creates Unified Communications Growth Opportunity with SBC Upgrades
    As Unified Communications adoption continues to grow - often more rapidly within enterprises than IT teams can anticipate - the need to accommodate future growth without sacrificing service quality or reliability is paramount to success. With its 3.2 release of its SBC 1000 and SBC 2000 enterprise session border controllers, Sonus has effectively delivered future-proofed hardware for its customers by combining its hardware appliance with software-upgradeable licenses.
  • 7/10/2014
  • Service Providers Rely on SBC to Secure Networks from Increasing Toll Fraud
    Our mental images of thieves haven't changed much in the last 100 years. They're still shady guys in dark clothing and masks holding up stores or banks with guns and fleeing on foot or in a getaway car. It's silly and cartoonish, but amusing. Most people know that a majority of robbery today is committed by thieves who never leave their homes, instead using their computers to hack, phish and scam their way into someone else's cash.
  • 7/8/2014
  • Arkadin's Microsoft Lync Hosted Service Benefits Businesses with All-In-One Solution
    Unified communications (UC) provider Arkadin just launched its Microsoft Lync hosted service, Arkadin Total Connect, a solution that will give businesses the benefits of using a single, all-in-one solution.
  • 7/2/2014
  • Lync Voice UC Optimal Performance Starts with the SBC
    Advancements in communications give us access to greater functionality, mobility and integrated applications. It also gives your IT department more to worry about to ensure all of these things are possible without interruption. For a number of organizations, this means the adoption of Lync Voice UC (unified communications) through a hosted platform. To ensure proper operation, it also means a session border controller is a must.
  • 6/27/2014
  • New Version of Jamvee Enhances Unified Communications' Interoperability
    On Wednesday, Tata Communications announced the release of their latest version of Jamvee. Jamvee is the company's flagship next generations United Communications platform built with the architecture of a global tier 1 network, and delivers cross-company collaboration solutions that keep workers connected no matter where they are. Jamvee combines almost any pieces of client software into a single platform that handles audio, video, or text messaging that can share multiple types of content in groups or to individuals - and works with nearly any device or browser.
  • 6/23/2014
  • AudioCodes One Voice for Lync Program Aggregates UC Components to Ease Implementation
    The Microsoft Lync unified communications (UC) architecture provides a host of benefits to enterprises, service providers and even SMBs looking to migrate to a feature-rich communications and collaboration solution. But integrating Lync with existing phone and telephony setups can be challenging for even the most sophisticated company, not to mention the massive number of Lync-enabled hardware, software and network components available for deployment in a dizzying array of architectures.
  • 6/20/2014
  • What's Got Companies Interested In Unified Communications?
    One major priority for businesses over the course of the last several years has been the consideration of bringing in unified communications (UC) systems. While in many cases the consideration has been about where the process stops, there have been some firms who have adopted the systems and put same into general practice. While full adoption hasn't gone as far as some expected, CloudIQ launched a survey of nearly 1,000 professionals back at the end of 2013, and recently offered up quite a bit of insight as to what's slowing the progress of UC in business.
  • 6/20/2014
  • Leveraging the Value of SIP, SBCs and Lync-Real-time is Profit and Productivity Time
    For several years the saying, "Real-time is the only time," has become an organizational mantra. In fact, in what I have called "The Age of Acceleration" -where the only constants are change and the pace at which it is increasing-even real-time sometimes is viewed as being too slow. This is why so much attention is being paid to analytics and big data as enterprises try to stay ahead of the curve.
  • 6/16/2014
  • Lync Voice UC Week in Review
    It's the end of a another week, and time to take a look at some of the top Lync Voice UC Contact news stories we've been following this past week.
  • 6/14/2014
  • Enterhost Hires Sales Director to Shepherd Business Transition
    Managed service provider (MSP) Enterhost has announced that it has hired hosting sales veteran Jason Tayar as director of sales. The move is part of the company's ongoing transition from a Windows-only hosting company to a new focus on providing enterprise-level cloud-based IT solutions and collaboration for businesses of all sizes.
  • 6/13/2014
  • Sonus Networks, Biggest Sequential Revenue Gain for eSBC Market during Q1
    Sonus Networks saw the biggest sequential revenue gain of any vendor during Q1 0f 2014 in the Enterprise Session Border Controller (eSBC) market, according to a new study.
  • 6/13/2014

Featured Whitepapers

3 STEPS to Maximizining ROI for Microsoft Lync Enterprise Voice
Many Enterprises stand at a cross roads - continue to use the communications network in which they have heavily invested, or add UC ...Read More ›

Creating the It Just Works Video Network
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Featured Solutions Corner

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