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Confidence in Lync/Skype for Business Set to Grow in 2015

December 22, 2014

The unified communications (UC) sector has undergone a massive transformation this year as more and more services and functions make the move to the cloud. Microsoft (News - Alert) Lync has traditionally been a major force in the UC space and is also making the transition to the cloud with Office 360 and the Microsoft’s recent integration with Skype (News - Alert).

Unify Square, which specializes in Lync services and migrations, recently published some interesting statistics about the evolution of Lync during the past year as well as predictions for 2015. In good news for Lync and UC solutions in general, the company found that 70 percent of prospects and customers were taking the plunge to transition to Lync in 2014 instead of adopting a “wait and see” attitude. This is a giant leap from the previous year, when only 20 percent of companies were ready to take the plunge.

Vision is only one part of the equation though, and as with most things, money and budgets always dictate the bottom line. On that score the news was less encouraging, with 80 percent of companies falling short of their initial UC budgets due to underestimating related costs needed for implementation. These include necessary programs for user adoption, operational requirements and cross-team process initiatives.

In very encouraging news, companies got serious about using Lync for global conferencing over the past year, with 60 percent of companies utilizing the UC solution for global, enterprise, one-click conferencing. And a whopping 90 percent of enterprises successfully passed the IT security requirements needed for remote access to Lync.

The predictions for 2015 are even more cheerful, and Unify Square forecasts 50 percent of enterprises will have formal Lync/Skype plans in operation by the end of the year. Lync will also be more efficient thanks to companies that adopt metrics to attain high levels of user adoption, enabling Lync to run four times faster than it will for those who don’t adopt these metrics. And users will continue to warm up to Lync in the new year, with 50 percent of end users predicted to favor Lync adoption.

Finally, 60 percent of companies will plan for at least limited cloud trials of the new Lync/Skype for Business offering in the New Year, making it a prime year for more migrations and adoptions.

The cloud has certainly facilitated much of the changing attitudes and adoptions of Lync and will continue to do so as enterprises migrate important business processes and workloads to the cloud and become more confident about the entire process.

Edited by Maurice Nagle

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